With the outbreak of Coronavirus and to keep both our staff and customers safe, we have decided that the majority of our staff will work remotely from Monday 23rd March 2020.
Our office will be open but only for emergency keys and any visits will be “By Appointment” only.
Like most businesses these are challenging times and we Thank You for your patience and understanding.
To contact our teams please use the following e-mails;
IMPORTANT MESSAGE – COVID-19
The team at Cairn hopes that all clients are keeping safe and well during these difficult times.
Cairn continue to limit the number of staff working in our office and so the majority are working remotely from home to help reduce the spread of the virus. Please be rest assured, we are still delivering our high level of service that we have taken pride in over the last 20 years. In order for us to efficiently respond to your enquiries please see information below.
Please only phone our office in cases of high importance to ensure that all urgent issues are attended to. Our out of hours numbers are listed below.
For any letting or sales enquiries relating to properties on the market we ask that you please enquire through our website by clicking ’Arrange a viewing’ from the property screen.
Our staff will then come back to you via email with the qualification process for viewings as we need to ensure we are taking the upmost care before any appointments are arranged. Please note, viewings cannot be arranged over the phone.
Please only call the office if your maintenance issue is urgent. Otherwise please report this via our website by clicking on ‘Tenants’ and then by selecting ‘Report a Repair’ from the drop down menu at the top of our website.
Our approved contractors are still able to conduct the majority of repairs, however due to the virus there may be some delays on routine maintenance as all emergency and essential maintenance is currently being prioritised. All contractors are following strict government guidelines with regards to PPE equipment and health and safety procedures. Our out of hours numbers are detailed below.
We understand that this has been a financially difficult time for all, therefore we ask anyone that is currently experiencing any issues to please contact our accounts department;
A member of our team will be happy to discuss your options and offer advice where possible.
If you have any general enquires for letting or sales, please do not hesitate to contact us on:
Letting: firstname.lastname@example.org - landlord and tenants
HMO (Students): email@example.com
Sales: Enquiries@cairnestateagency.com - vendors, lawyers, surveyors and investors
Solicitors wishing to offer for properties email firstname.lastname@example.org
** IMPORTANT NOTE **
We kindly ask all clients to only arrange appointments / report maintenance issues with our office if they are currently showing NO signs of Coronavirus. If you have made an appointment and are showing any symptoms, please notify our office immediately to cancel this appointment / maintenance job to ensure the safety of all parties involved are met.
Our Out of Hours Emergency Numbers
For Glasgow (Gas, plumbing etc ) 0141 840 4706 (does NOT include locksmith)
For Glasgow Lock Emergencies 0141 221 0711
For Lorne Street, Duke Street and Duke Wynd (Gas, plumbing etc ) 0141 643 3744 (includes Locksmith)
For Dundee (Gas, plumbing etc ) 07872428243 (includes Locksmith)
For Edinburgh & Dunfermline (Gas, plumbing etc ) 0131 555 4771 (includes locksmith)
If you are a tenant and are worried about the current situation you should follow our guidelines below. We will work with both Landlords and tenants in these difficult times.
The health and wellbeing of our clients and team remains the utmost priority and we thank you for your cooperation during these challenging times. We hope that you and your loved ones stay safe and well during this difficult time.
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Regardless of whether you’re a seasoned investor or a complete newbie we have curated a highly skilled team experienced in property investment, estate agency, letting and development. Together we have years of experience in the market across all tenant sectors. We are ‘The Investor’s Agency’.
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Outstanding letting agent , recently let one of our flats fast, despite the Covid crisis . They have been responsive and professional in all our dealings . Thanks to Lianna , Fiona and the team for the fantastic service and great rates . Would highly recommend.
A Burke - Tenant
As 3 final year students in our early twenties who moved to Glasgow to complete our studies, we have received consistently excellent service throughout our year with Cairn. The original application and administration processes were smooth and easily completed, with consistent support given to myself and my flatmates, who were all in different countries at this point. Collecting the keys and moving into the property was easy and we quickly settled in to our flat.
M Coulston - Tenant
I couldn't recommend Cairn enough. Myself and my friend are student nurses and needed to find a place to rent within a short period of time due to the outbreak. It was already a stressful time for us but Heather at Cairn was super helpful and went above and beyond to help us find a place to stay.
Being a first time renter I had lots of questions and Heather was so patient and understanding and never made me feel stupid for asking. She was very prompt at replying to emails and getting things organised for us.
We are so thankful to Heather for assisting us with our move and her continued support as renters with Cairn, she is a true asset to their team.
K Brown - Tenant
I recently rented a flat with Cairn. I was very impressed by the whole process, very smooth and professional.
Sally, who dealt with my move in was extremely helpful throughout and replied to any queries I had quickly.
B Brimley - Tenant
I'd just like to make clear that over the last 6 months or so I have enormously benefited from your professional service. You have been fantastic in communicating and ensuring Landlord and Tenant harmony. I'd like to thank you for this, and look forward to continuing to work with you.
Richard - Landlord
I am really pleased with Cairn's investment advice and the management of my properties.
Graham.F - Landlord
Cairn Letting have been very helpful in the managing of my property. Quick and efficient, would highly recommend!
J Clark - Investor
I recently had some problems with my current agent and I called Cairn to arrange a viewing for one of their properties. After chatting with the agent she was able to advise and keep me right on how to handle my current situation and my rights as a tenant and gave me more confidence to move forward. Cairn are a professional, straight forward agency from my experience.
L Munro - Tenant
Recently rented from Cairn, everything that has been reported has been dealt with straight away and repaired within a decent timescale. My property manager has always been on hand to help, no complaints and would recommend.
C Frankland - Tenant
Recently rented with Cairn. They seem to be happy to help with all matters. I had a leak coming from above and the property manager came out, assessed the situation/damage and repairs carried out quickly and professionally to a great standard. Went above and beyond.
C Cramm - Tenant
Have sold properties twice through Cairn and delighted with the service provided on both occasions and in this instance by Sheena. Would certainly recommend.
A Keir - Investor
I have recently purchased a small flat and my contact with the agency kept me up-to-date with developments and her communication skills are second to none (my solicitor said so too). Buying a property can be stressful but she managed to streamline the whole process. Thanks for making it as easy as possible.
A Oakley– home buyer
Cairn Estate and Letting Agency had helped me to rent out my property within a very short time. Always diligent and enthusiastic, they kept me updated of the progress regularly. Moreover was able to provide backup plan when things were not working out. Also very responsive. As an overseas investor, this really gives me a peace of mind. I highly recommend Cairn Estate to all landlords looking for tenants in Glasgow.
Y Yin - Landlord
Cairn have been managing our student lets for the last three years. Being new to the market we needed guidance through all the statutory requirements, and wanted a reliable, responsive team. Our present property manager has as been excellent in this respect, as has their HMO advisor. Would recommend to other prospective landlords.