Tenant Support

Cairn resident handbook

At Cairn we take the welfare of our tenants seriously. It can be daunting renting property for the first time. Our experienced team will ensure you are comfortable with the whole process.

Our Cairn resident handbook has useful information on how to look after yourself and the property. This handbook is provided to all tenants before the start of the tenancy agreement to give you as much peace of mind as possible before moving into your new property.

Inventory and deposit

An inventory of the property and its contents is prepared by an independent third party.

Tenant deposits are all held by SafeDeposits Scotland, an independent not for profit body set up under housing legislation enacted to protect tenants’ interests and ensure any disputes over deposits are resolved fairly.

Maintenance & key features

Online repair reporting & 24 hour emergency contact – including Gasman.

Fully insured accredited tradesmen & Inspection programme.

Access expert help for emergencies 24 hours a day with direct numbers to key trades.

Report a Repair

Out Of Hours Emergency

Tenant Testimonials

HMO Tenants

Helpful Tips

Building Relationships

Tenants

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Tenants

Your Essential Safety Tips for Settling into Student Life

Your Essential Safety Tips for Settling into Student Life Settling into your new place can be a brilliant adventure, and we at Cairn know just how exciting it is to set up home and dive into student life! To help you feel right at home, we’ve pulled together some top tips to keep things secure and running smoothly. Whether you’re in an HMO or a private let, these pointers will help you enjoy your new space safely. Get to Know Your Neighbourhood Before you’re buried in books or off to the pub, take a bit of time to wander around your area. Spot those handy essentials, like your local shop, pharmacy, and the quickest way to get back late from campus. A little local knowledge goes a long way, especially on rainy days! Get Familiar with Your Security Bits and Bobs Cairn properties are all set up with security measures, so make sure you know how everything works. Give those locks and secure entry systems a quick check when you move in, and make a habit of locking up even if you’re just popping out. If you’re sharing, it’s a good shout to get everyone on the same page for locking up and keeping things safe. Stash Your Valuables It’s easy to forget about valuables when you’re rushing out, but try to keep electronics and important items away from windows or spots where they’re easy to spot. A wee lockbox for documents and gadgets is a solid investment for peace of mind. Fire Safety First Fire safety is a top priority at Cairn, especially in student and HMO properties. Make sure you know the fire escape routes and test smoke alarms regularly (better safe than sorry!). Keep a fire extinguisher handy, and avoid overloading power outlets with all your devices. Mind Who You Bring Around Student life is full of new faces, and getting to know other tenants can be great. Just be wise about who you invite over, especially if they’re new to you. Trustworthy company is key, and keeping doors locked to protect your shared spaces is a smart move. Have a Few Emergency Contacts Ready It’s always a good idea to have emergency numbers saved and a list on hand in your flat. This includes local contacts, your landlord or property manager’s details, and a few neighbours or pals who live nearby. Report Repairs as Soon as You Spot Them Cairn is quick to support maintenance issues, but it’s always helpful if you report anything amiss right away. A loose lock or broken window? Visit the report a repair section on our website—our team will be on it to keep your place secure. Your Safety Matters to Cairn We’re here to make sure your student experience is safe, secure, and enjoyable. If you have any questions or need support, don’t hesitate to reach out to Cairn. Let us lend a hand—get in touch with Cairn today!

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