Tenant protection has been a high profile cause for the Scottish Executive. There are now a range of statutory standards. Landlords have to register themselves, but Cairn’s core initial and ongoing service will ensure standards are met.
All private landlords must apply for registration to the local authority covering the area where their property is located. The local authority must be satisfied that each landlord is a fit and proper person to let property. The system will make sure that all landlords are accountable for minimum standards. It will allow tenant and neighbours to identify and contact landlords of private rented property.
All letting agents must also be registered in a similar way and for similar reasons. If a Landlord appoints an agent, the local authority must be told. Simply provide the agent’s registration number. Cairn’s is as follows:
Letting Agent Registration Number: LARN2002011
The Repairing Standard
Each property must meet a minimum physical standard throughout the whole period of any lease. Primarily the property must be wind and watertight and in all other respects fit for individuals to live in. It must be connected to mains water and electricity and fixtures (internal and external), fittings and furnishings must be in a reasonable state of repair. Fire safety standards also apply. Chapter 4 of the Housing (Scotland) Act 2006 gives full information.
Implementing the Standard
If tenants feel their landlord has failed to respond to requests for a repair, they can contact the Housing and Property Chamber, First-tier Tribunal. The tenant must have given the landlord notice that the repair is needed and a reasonable time to carry out the repair, which can vary depending on the nature of the repair. If the landlord fails to carry out the work, the Tribunal can order the landlord to do it.
For more information, try https://www.housingandpropertychamber.scot/
Overseas Landlord Tax Exemption
If you are living outside the UK, you must apply for tax exemption on the rental income from property in the UK. Cairn are legally obliged to deduct tax from the rental income until an exemption certificate has been received. Certificates are personal and not property related, so each owner or joint owner of the property must have a separate certificate.
If you are completing an NRL1 form the Cairn details you need are:
Address: 34 Gibson Street, Glasgow G12 8NX
HMO (Houses in Mulitple Occupancy) Licence
See our specialist section on HMO properties. The Landlord and each property must each have an HMO licence, and a more detailed set of standards apply. HMO properties are larger properties let to three or more families or unconnected persons. Cairn’s service and recognised expertise ensure this more complex investment remains highly profitable.
The Scottish Executive’s own information page gives the statutory standards. Scottish Executive: A Guide for Landlords
The Housing (Scotland) Act 2004 requires adequate provision for the detection of fire. Smoke alarms – You can install tamper proof long-life lithium battery alarms or mains-wired alarms (expiry dates are required)
- one functioning smoke alarm in the room which is frequently used by the occupants for general daytime living purposes (normally the living room/lounge).
- one functioning smoke alarm in every circulation space on each storey, such as hallways and landings, or in main room if no landing in upper storey.
- One heat alarm in every kitchen.
- All alarms should be ceiling mounted.
- All alarms should be interlinked.
Landlords are also required to provide tenants with the smoke and heat alarm expiry dates. See point 15 in the below link:
Fire detection in private rented properties: guidance – gov.scot (www.gov.scot)
There is also a requirement for carbon monoxide detectors to be fitted where there is a carbon-fuelled appliance (such as boilers, fires (including open fires), heaters and stoves) or a flue.
Electrical Appliances and Equipment (EICR & PAT)
A new duty to carry out electrical safety inspections came into force in 2015. There are two parts to the electrical safety inspection, (1, EICR) an inspection of installations, fixtures and fittings and (2, PAT) a record of testing of appliances provided by the landlord, for more information here
Furniture and Furnishings
The Furniture and Furnishings (Fire Safety) Regulations 1988 as amended provide that specified items supplied in the letting of residential property must meet minimum fire resistant standards. The regulations apply to all upholstered furniture including beds and headboards and other soft furnishings including bedding. Cairn can advise on specific items. Antiques and other older items made prior to 1950 are excluded. Cairn can work with clients on a risk assessment if necessary. Items bought from a reputable supplier since March 1990 are likely to comply. In practice, items which comply are likely to have a suitable permanent label attached. If you are in any doubt, please contact the manufacturer.
The Gas Safety (Installation and Use) Regulations 1994 require that gas appliances are properly installed and maintained in a safe condition so as to avoid the risk of carbon monoxide poising. It is the responsibility of landlords to ensure that ALL gas appliances and gas installation pipe work owned by them are checked for safety at least once a year by a Gas Safe registered engineer. In addition accurate records of the safety inspections and any work carried out must be kept. The current safety record must be available for any tenant prior to taking occupation of the property as part of the Tenant Information Pack. www.gassaferegister.co.uk
Energy Performance Certificate
From January 2012, landlords must have a current Energy Performance Certificate (EPC) available to the tenant and the agent whilst a property is being marketed for rent. Each EPC is current for 10 years.
The Health and Safety Executive has issued new Legionnaires’ disease guidelines, which will apply to hot water systems in private residential properties. Responsibility will lie with landlords. For more information, please look at http://www.hse.gov.uk/legionnaires
Tenancy Deposit Schemes (Scotland) Regulations 2011 brought into practice guidelines laid down in the Housing (Scotland) Act 2006 to ensure deposits are held, administered and returned fairly. All landlords must now put rent deposits into a recognised third party trust scheme. Cairn uses Safedeposits Scotland.
Would highly recommend using Cairn Estate agency. Mark went above and beyond to ensure that my stay was stress free and that the apartment was in good condition.
Cairn have been excellent throughout the entire process. Right from going to market to receiving the first months rent. They were clear, responsive and a delight to deal with.
I've dealt with well known Glasgow Letting agents in the past with mixed reviews from a Landlords point of view. Cairn are easily the best I've dealt with.
A Watson - Landlord
Cairn Lettings has been a wonderful support for my new tenancy. They very communicative (both phone, email) and helpful throughout the application, referencing, and leasing process. Upon my move-in to the flat, Cairn has remained very responsive to questions and any concerns (inventory, repairs, etc.). My contact Corinne also does so with a kind and caring demeanour, which I sincerely appreciate. Additionally, Alannah from Cairn supported me considerably with the Let Alliance referencing. Overall, as a tenant I have been very pleased with Cairn property management services thus far and would happily recommend.
Jacqlyn G - Tenant
Excellent experience renting with Cairn property since 2021. Our property manager, Victoria is always friendly, supportive, and professional in sorting out any issues. We are happy to have her during our tenancy.
T Lai - Tenant
I spent the weekend with some friends in Glasgow at 20 Bath Street Apartment 1.1 through Cairn Estate and Letting Agency, the apartment was very stylishly furnished, warm and cosy. The beds were very comfortable and the the location was very central, fantastic for accessing the shops at Buchanan Galleries and also very close to bars, restaurants and the bus station. Really enjoyed my time in Glasgow. Thank you Mark from Cairn Estate and Letting Agency.
K Ralph - Cairn BNB Tenant
Cairn has been absolutely fantastic helping me with getting my property marketed and rented. Always available to chat via email or phone. Fantastic with communicating with my new tenants and updating me with anything I need to know. I have already recommended them to my neighbours and friends. 5* all around.
K Whitelaw - Landlord
I have used Cairn Letting for the last few years and I can't recommend them highly enough. Their knowledge of the property market is invaluable. They are a safe pair of hands, a problem solver who deals with challenging situations promptly and importantly cost effectively.
E Steele - Landlord
Cairns Letting has been an absolute breeze to deal with. Cherie got a tenant for my property really quick and it was all so streamlined. Having never rented out a property before I had zero clue what I was doing but Cherie kept me right every step of the way and no question was a silly question!!! Highly recommend.
I moved to Edinburgh to study Veterinary Medicine, I had spent over four months having to find a home that would allow me to send my animals here. I am incredibly grateful that I had found Cairn Letting. They have been exceptionally professional and helped the leasing agreement process go smoothly. I highly recommend them. I have told other students about them, as well.
They been responsive and address any repairs or other issues. Because of them I will have a happy Christmas.
R Gale - Tenant
Our initial experiences with Cairn Letting and their Property Manager Sharon have been excellent in all respects, from the way our initial enquiry was handled, right through to moving into the flat and discussing the inventory. Looking ahead, Sharon's friendly and caring approach gives us confidence for the tenancy. Many thanks to Sharon and team!
M Grigor - Tenant
I appreciated the high calibre of the service. Such a strong dedication to client service deserves the ultimate respects always.
Gift - Tenant
The service I received from Jacqui made me quite satisfied. Truly, she is a gem. Without any hesitation, I would suggest this real estate company to anyone.
Cairn have been excellent throughout the entire process. Right from going to market to recieving the first months rent. They were clear, responsive and a delight to deal with.
I've dealt with well known Glasgow Letting agents in the past with mixed reviews from a Landlords point of view. Cairn are easily the best I've dealt with.
Delighted with the service I received from Cairn, my property in Dumfries & Galloway is now let with a great long term tenant. Cairn talked my through the process and kept me in check with all the legalities of renting a property.
Cairn Letting was an excellent support for me in finding accommodation in Glasgow. They answered my questions and concerns in no time and took my suggestions seriously and clarified them with the landlords. Even though the process was lengthy because I had lived abroad before looking for accommodation, the formalities were quickly taken care of when I arrived. The whole team at Cairn Letting also treated me very nicely when handing over the keys. I can heartily recommend this estate agency and if you have the opportunity to work with them.
M Logiurato - Tenant
From a landlord's perspective, Cairns have really shaken up my perceptions about letting agencies. I've had really negative experiences with letting agencies in the past and swore I would never deal with them again. However, circumstances change and following an excellent recommendation from one of their contractors, I have been letting with Cairns for 18 months and have found them to be really helpful. Any concerns have been dealt with swiftly. They have ensured that the property has been fully compliant with legislation so that the tenant is safe. I was very impressed that they kept me updated on tenants' checks and gave me frank and honest advice, when required. I am also extremely happy with the tenant. She has kept the property immaculate. I've been really happy with the great service I have received from Cairns.
Eilidh - Landlord
After a turbulent period with one of my tenants coupled with the departure of another tenant in a separate property, Cairn were quick to provide the necessary guidance and support. They provided me with a very clear and frank assessment of both properties and a collective decision was made to refurbish both flats before returning them to the open market. It should be noted that they were particularly hands on throughout the refurbishment process and, with the back drop of rising costs, were able to help me complete the renovations in a timely manner. Both flats will soon be occupied with new tenants with a higher rental yield. Thank you!
Alan - Landlord
Fiona from Cairn accompanied me from the purchase of my flat to successfully letting it two months later. She organised painting, electrical works, certification of alarms, new blinds and pointed me in the right direction for tax affairs and landlord registration. I live abroad so we communicated by email and telephone. She responded promptly to emails and was always available by phone with a very helpful manner.
George - Investor
My property manager was an excellent support for me in finding accommodation in Glasgow. They answered my questions and concerns in no time and took my suggestions seriously and clarified them with the landlords. Even though the process was lengthy because I had lived abroad before looking for accommodation, the formalities were quickly taken care of when I arrived. The whole team at Cairn Letting also treated me very nicely when handing over the keys. I can heartily recommend this estate agency.
M Logiurato - Tenant
We started using Cairn's services in 2018 and have always found our main point of contact, to go above and beyond the expected level of service. Certainly beyond a level of engagement compared to other property rental service providers we use.
We do not believe there is a better provider of letting services, particularly in managing HMO properties in Glasgow. Cairn's professionalism ensures that letting requirements and legal obligations are never compromised - and interests are protected whether a landlord or tenant. And from dealing with Glasgow City Council and HMO renewals, introducing off-market opportunities, assisting with renovations, and day-to-day management, our interaction and experience with the entire Cairn team have been faultless. Thank you for the excellent service.
PS: Any landlord underwhelmed by their current property manager should contact Cairn. You will not be disappointed.
S Thompson - HMO Landlord
Cairn Lettings been looking after our portfolio since they took over our previous agency . A few tears ago . Absolutely brilliant, saw us through covid lockdowns and on the ball getting decent tenants. My property agent in particular is excellent . She keeps us on our toes when certificates are due ( so important) and she is the complete professional as a property manager . My tenants have nothing but praise also when dealing with Cairn . I have no hesitation in recommending Cairn Letting and their team . Whether landlords or tenants. Second to none , in our opinion. From all at the new hoose !
J Theve - Landlord
Lovely and helpful staff!
My property was let out within a week. As a first time landlord, I am really impressed. The manager. My contact is very helpful and has dealt with any issue I had promptly. I would definitely recommend this agency to my friends. It is a trustworthy choice!
K Mak - Landlord
I have found Cairns Lettings to be extremely helpful and professional from beginning to end. They are a proactive company with the customers needs and care at the heart of everything they do. Highly recommended
J Quinn - Landlord
Great to deal with. Answered any questions I had and let me have a good look at the property we were interested in. Would recommend!
N Piontek - Tenant
Could not recommend Cairn Letting enough, our contact was professional, friendly and supportive in guiding us through the tenancy process providing a stress free service!
F Morrison - Tenant
Cairn were fantastic during my two year stay. Any issues of ours were reported to our Property Manager and dealt with in a very timely manner.
Great experience and would highly recommend.
C MaGee - HMO Tenant
Lewis was very helpful in showing us both properties and was able to answer all of our questions.
R Patterson - Tenant
Cairn has been helping me to get a retirement home rented out proven to be a little more difficult than a normal home however we got there in the end just shows that Cairn are versatile to challenges.
Very professional but at the same time relaxed and pleasant people to work with.
Highly recommend the guys at Cairn.
R Howieson - Landlord
Excellent service received from Cairn Lettings, they found a suitable tenant for my newly renovated property within a week and have handled the whole process smoothly and efficiently, ensuring I have been regularly kept up to date. Highly recommend them to any potential landlords.
R Russell - Landlord
I purchased a property in Edinburgh, Cairn were the existing letting agents and due to being located in England I decided to keep them as my property managers. My property manager is always at the end of the phone when I need her and has made the whole letting process very easy for me. I would highly recommend Cairn Letting.
W Johnson - Investor
The team at Cairn having been looking after our buy to let properties for over 5 years. The service received has been first class at all times – Always engaging, always on the front foot and a pleasure to deal with. We would have no hesitation in recommending Cairn to anyone looking for a Rolls Royce service in the residential property world.
S Cusiter - Investor
This is the 2nd property me and my four friends have seen with Cairn agency and both times Fraser has been great. Very quick response time and he showed the property in an honest and informative manner that is much appreciated. Would definitely recommend any property through Cairn estate agents as so far my experience has been completely without problems.
O Nolan - Tenant
Cairn were 10/10 for customer service and
despite living in Melbourne, they ensured that any
concerns I had with Cairn Estate Agency selling my
house in Scotland from a long distance, was quickly
addressed. The WhatsApp voice messages were
always cheerful to wake up to :)
Thanks for the 5 star treatment and I
would highly recommend any prospective vendor who
wants to engage with a genuine professional Estate
Agent to get in touch with Cairn.
E Davies - Home Owner
Myself and my flatmate were moving from Canada to Glasgow and had been searching for flats in Glasgow for over a month and having no luck communicating with property managers from various letting agencies. We were lucky enough to get in touch with a very professional and helpful property manager at Cairn Letting Ltd. Despite the 7 to 8-hour time difference, she made the effort to keep us informed every step of the way through our entire rent application. We were both very anxious that we would arrive in Glasgow and not have a home, however, Hannah provided us with results and honest answers to all our questions (in which we had many!) in a very efficient manner. She was very kind and diligent in our communications and kept us apprised about any delays and setbacks we were having. Hannah’s thorough rent application process allowed us to find and be approved for our dream home in a new country we have learned to love. Her professionalism, diligence, and incredibly fast communication made her an absolute dream to work with. We are both forever incredibly grateful to have had her as our property manager. Thank you so much for all your help. We wish you all the best and that you continue to be a wonderful property manager for others!
Inaya - Tenant
As a first time landlord, Cairn Estate Agency was recommended by a close friend. I am delighted with their efficient and supportive services, friendly manner and professionalism.
J Villalba - Landlord
Have to say a huge thank you to C, in contacting me and organising a property when I had been struggling to find one. Always contactable and phenomenal after care. A huge asset to Cairn Lettings. Thank you once again!
S Gee - Tenant
Fantastic experience renting with Cairn property in last 4 years. Always very willing to help and support with utmost respect. I have really liked the property which comes with high standards and support that I got from my property manager was amazing. Really appreciate the work that you do. Best wishes!
B Banerjee - Tenant
We asked Cairn to tenant a portfolio of 7 x newly built apartments and within a few weeks all 7 x apartments were fully let, at figures well in excess of our expectations.
The service received has been first class and I would not hesitate to use Cairn Lettings in the future or to recommend them to any potential landlords.
S Fraser - Investor
Cairn Letting are fantastic. Letting process was extremely easy and professional and they are very much responsive when you have questions. The properties are great and furniture of great quality. Our property manager is amazing and is always on hand to help.