Tenant protection has been a high profile cause for the Scottish Executive. There are now a range of statutory standards. Landlords have to register themselves, but Cairn’s core initial and ongoing service will ensure standards are met.
All private landlords must apply for registration to the local authority covering the area where their property is located. The local authority must be satisfied that each landlord is a fit and proper person to let property. The system will make sure that all landlords are accountable for minimum standards. It will allow tenant and neighbours to identify and contact landlords of private rented property.
All letting agents must also be registered in a similar way and for similar reasons. If a Landlord appoints an agent, the local authority must be told. Simply provide the agent’s registration number. Cairn’s is as follows:
Letting Agent Registration Number: LARN2002011
The Repairing Standard
Each property must meet a minimum physical standard throughout the whole period of any lease. Primarily the property must be wind and watertight and in all other respects fit for individuals to live in. It must be connected to mains water and electricity and fixtures (internal and external), fittings and furnishings must be in a reasonable state of repair. Fire safety standards also apply. Chapter 4 of the Housing (Scotland) Act 2006 gives full information.
Implementing the Standard
If tenants feel their landlord has failed to respond to requests for a repair, they can contact the Housing and Property Chamber, First-tier Tribunal. The tenant must have given the landlord notice that the repair is needed and a reasonable time to carry out the repair, which can vary depending on the nature of the repair. If the landlord fails to carry out the work, the Tribunal can order the landlord to do it.
For more information, try https://www.housingandpropertychamber.scot/
Overseas Landlord Tax Exemption
If you are living outside the UK, you must apply for tax exemption on the rental income from property in the UK. Cairn are legally obliged to deduct tax from the rental income until an exemption certificate has been received. Certificates are personal and not property related, so each owner or joint owner of the property must have a separate certificate.
If you are completing an NRL1 form the Cairn details you need are:
Address: 34 Gibson Street, Glasgow G12 8NX
HMO (Houses in Mulitple Occupancy) Licence
See our specialist section on HMO properties. The Landlord and each property must each have an HMO licence, and a more detailed set of standards apply. HMO properties are larger properties let to three or more families or unconnected persons. Cairn’s service and recognised expertise ensure this more complex investment remains highly profitable.
The Scottish Executive’s own information page gives the statutory standards. Scottish Executive: A Guide for Landlords
The Housing (Scotland) Act 2004 requires adequate provision for the detection of fire. Smoke alarms – You can install tamper proof long-life lithium battery alarms or mains-wired alarms (expiry dates are required)
- one functioning smoke alarm in the room which is frequently used by the occupants for general daytime living purposes (normally the living room/lounge).
- one functioning smoke alarm in every circulation space on each storey, such as hallways and landings, or in main room if no landing in upper storey.
- One heat alarm in every kitchen.
- All alarms should be ceiling mounted.
- All alarms should be interlinked.
Landlords are also required to provide tenants with the smoke and heat alarm expiry dates. See point 15 in the below link:
Fire detection in private rented properties: guidance – gov.scot (www.gov.scot)
There is also a requirement for carbon monoxide detectors to be fitted where there is a carbon-fuelled appliance (such as boilers, fires (including open fires), heaters and stoves) or a flue.
Electrical Appliances and Equipment (EICR & PAT)
A new duty to carry out electrical safety inspections came into force in 2015. There are two parts to the electrical safety inspection, (1, EICR) an inspection of installations, fixtures and fittings and (2, PAT) a record of testing of appliances provided by the landlord, for more information here
Furniture and Furnishings
The Furniture and Furnishings (Fire Safety) Regulations 1988 as amended provide that specified items supplied in the letting of residential property must meet minimum fire resistant standards. The regulations apply to all upholstered furniture including beds and headboards and other soft furnishings including bedding. Cairn can advise on specific items. Antiques and other older items made prior to 1950 are excluded. Cairn can work with clients on a risk assessment if necessary. Items bought from a reputable supplier since March 1990 are likely to comply. In practice, items which comply are likely to have a suitable permanent label attached. If you are in any doubt, please contact the manufacturer.
The Gas Safety (Installation and Use) Regulations 1994 require that gas appliances are properly installed and maintained in a safe condition so as to avoid the risk of carbon monoxide poising. It is the responsibility of landlords to ensure that ALL gas appliances and gas installation pipe work owned by them are checked for safety at least once a year by a Gas Safe registered engineer. In addition accurate records of the safety inspections and any work carried out must be kept. The current safety record must be available for any tenant prior to taking occupation of the property as part of the Tenant Information Pack. www.gassaferegister.co.uk
Energy Performance Certificate
From January 2012, landlords must have a current Energy Performance Certificate (EPC) available to the tenant and the agent whilst a property is being marketed for rent. Each EPC is current for 10 years.
The Health and Safety Executive has issued new Legionnaires’ disease guidelines, which will apply to hot water systems in private residential properties. Responsibility will lie with landlords. For more information, please look at http://www.hse.gov.uk/legionnaires
Tenancy Deposit Schemes (Scotland) Regulations 2011 brought into practice guidelines laid down in the Housing (Scotland) Act 2006 to ensure deposits are held, administered and returned fairly. All landlords must now put rent deposits into a recognised third party trust scheme. Cairn uses Safedeposits Scotland.
We started using Cairn's services in 2018 and have always found our main point of contact, to go above and beyond the expected level of service. Certainly beyond a level of engagement compared to other property rental service providers we use.
We do not believe there is a better provider of letting services, particularly in managing HMO properties in Glasgow. Cairn's professionalism ensures that letting requirements and legal obligations are never compromised - and interests are protected whether a landlord or tenant. And from dealing with Glasgow City Council and HMO renewals, introducing off-market opportunities, assisting with renovations, and day-to-day management, our interaction and experience with the entire Cairn team have been faultless. Thank you for the excellent service.
PS: Any landlord underwhelmed by their current property manager should contact Cairn. You will not be disappointed.
S Thompson - HMO Landlord
Cairn Lettings been looking after our portfolio since they took over our previous agency . A few tears ago . Absolutely brilliant, saw us through covid lockdowns and on the ball getting decent tenants. My property agent in particular is excellent . She keeps us on our toes when certificates are due ( so important) and she is the complete professional as a property manager . My tenants have nothing but praise also when dealing with Cairn . I have no hesitation in recommending Cairn Letting and their team . Whether landlords or tenants. Second to none , in our opinion. From all at the new hoose !
J Theve - Landlord
Lovely and helpful staff!
My property was let out within a week. As a first time landlord, I am really impressed. The manager. My contact is very helpful and has dealt with any issue I had promptly. I would definitely recommend this agency to my friends. It is a trustworthy choice!
K Mak - Landlord
I have found Cairns Lettings to be extremely helpful and professional from beginning to end. They are a proactive company with the customers needs and care at the heart of everything they do. Highly recommended
J Quinn - Landlord
Great to deal with. Answered any questions I had and let me have a good look at the property we were interested in. Would recommend!
N Piontek - Tenant
Could not recommend Cairn Letting enough, our contact was professional, friendly and supportive in guiding us through the tenancy process providing a stress free service!
F Morrison - Tenant
Cairn were fantastic during my two year stay. Any issues of ours were reported to our Property Manager and dealt with in a very timely manner.
Great experience and would highly recommend.
C MaGee - HMO Tenant
Lewis was very helpful in showing us both properties and was able to answer all of our questions.
R Patterson - Tenant
Cairn has been helping me to get a retirement home rented out proven to be a little more difficult than a normal home however we got there in the end just shows that Cairn are versatile to challenges.
Very professional but at the same time relaxed and pleasant people to work with.
Highly recommend the guys at Cairn.
R Howieson - Landlord
Excellent service received from Cairn Lettings, they found a suitable tenant for my newly renovated property within a week and have handled the whole process smoothly and efficiently, ensuring I have been regularly kept up to date. Highly recommend them to any potential landlords.
R Russell - Landlord
I purchased a property in Edinburgh, Cairn were the existing letting agents and due to being located in England I decided to keep them as my property managers. My property manager is always at the end of the phone when I need her and has made the whole letting process very easy for me. I would highly recommend Cairn Letting.
W Johnson - Investor
The team at Cairn having been looking after our buy to let properties for over 5 years. The service received has been first class at all times – Always engaging, always on the front foot and a pleasure to deal with. We would have no hesitation in recommending Cairn to anyone looking for a Rolls Royce service in the residential property world.
S Cusiter - Investor
This is the 2nd property me and my four friends have seen with Cairn agency and both times Fraser has been great. Very quick response time and he showed the property in an honest and informative manner that is much appreciated. Would definitely recommend any property through Cairn estate agents as so far my experience has been completely without problems.
O Nolan - Tenant
Cairn were 10/10 for customer service and
despite living in Melbourne, they ensured that any
concerns I had with Cairn Estate Agency selling my
house in Scotland from a long distance, was quickly
addressed. The WhatsApp voice messages were
always cheerful to wake up to :)
Thanks for the 5 star treatment and I
would highly recommend any prospective vendor who
wants to engage with a genuine professional Estate
Agent to get in touch with Cairn.
E Davies - Home Owner
Myself and my flatmate were moving from Canada to Glasgow and had been searching for flats in Glasgow for over a month and having no luck communicating with property managers from various letting agencies. We were lucky enough to get in touch with a very professional and helpful property manager at Cairn Letting Ltd. Despite the 7 to 8-hour time difference, she made the effort to keep us informed every step of the way through our entire rent application. We were both very anxious that we would arrive in Glasgow and not have a home, however, Hannah provided us with results and honest answers to all our questions (in which we had many!) in a very efficient manner. She was very kind and diligent in our communications and kept us apprised about any delays and setbacks we were having. Hannah’s thorough rent application process allowed us to find and be approved for our dream home in a new country we have learned to love. Her professionalism, diligence, and incredibly fast communication made her an absolute dream to work with. We are both forever incredibly grateful to have had her as our property manager. Thank you so much for all your help. We wish you all the best and that you continue to be a wonderful property manager for others!
Inaya - Tenant
As a first time landlord, Cairn Estate Agency was recommended by a close friend. I am delighted with their efficient and supportive services, friendly manner and professionalism.
J Villalba - Landlord
Have to say a huge thank you to C, in contacting me and organising a property when I had been struggling to find one. Always contactable and phenomenal after care. A huge asset to Cairn Lettings. Thank you once again!
S Gee - Tenant
Fantastic experience renting with Cairn property in last 4 years. Always very willing to help and support with utmost respect. I have really liked the property which comes with high standards and support that I got from my property manager was amazing. Really appreciate the work that you do. Best wishes!
B Banerjee - Tenant
We asked Cairn to tenant a portfolio of 7 x newly built apartments and within a few weeks all 7 x apartments were fully let, at figures well in excess of our expectations.
The service received has been first class and I would not hesitate to use Cairn Lettings in the future or to recommend them to any potential landlords.
S Fraser - Investor
Cairn Letting are fantastic. Letting process was extremely easy and professional and they are very much responsive when you have questions. The properties are great and furniture of great quality. Our property manager is amazing and is always on hand to help.
T Smith - Tenant
Cairn Letting Agency are very professional, quick in response and simply provided a great service whilst we were looking for a new flat. Our property manager was absolutely professional, friendly and very responsive in the whole process. Highly recommended agents for both tenants and landlords.
Adnan - Tenant
Couldn’t be happier with my experience of letting a property with Cairn. They were so helpful and always available to answer any questions I had. Thank you so much
I Panton - Landlord
I recently used Cairn for selling my property and the service I received was fantastic. My main point of contact kept in regular touch with me throughout the full process and was also very helpful and supportive when I had a number of issues with the solicitor I was using for the sale.
I was extremely impressed with the photos and virtual tour that were taken for marketing the property, they were highly professional and attracted 30+ viewers. My property went to a closing date and sold within a week of being on the market!
I wouldn't hesitate to use Cairn again in the future and would highly recommend them to anyone selling a property.
K Belshaw - Home Seller
I couldn't be more happy that I rented a flat with Cairn Letting. Everyone working in Cairn has been very responsive and extremely helpful. It is incredible how they have manage to make my new beginning so smooth, easy and pleasant. Excellent and personalised customer service that deserves even more than 5 stars. I highly recommend the letting agency.
R. Qussasi - Tenant
Excellent service - very helpful in getting us settled into our new apartment and making sure everything is done properly.
Karl - Tenant
Finding an apartment with Cairn was really efficient. Thank you for your great customer service ! Really nice property manager, always answered our questions in a timely fashion. We highly recommend.
Sarah - Tenant
Cairn are a great letting agency. Their service was timely and they were highly available when we had questions. We were able to move out pretty fast and we found the apartment in a great shape.
S. Saad - Tenant
Gemma and the team have always been very responsive to us. They’ve outdone themselves and have certainly set a high bar for professionalism and dedication by doing everything to ensure our property and the tenants are well looked after in spite of the looming pressure brought about by the pandemic. It is evident with the actions they take and their timely communications with us, that they truly care, not just about the business but also the people they work with. We highly recommend Cairn Letting!
I Padilla - HMO Landlord
I would recommend Cairn to any students who are looking for a place to stay in Glasgow during their time at university/college! They have been so accommodating and understanding, as a lot of the time students come with little experience in residential letting! Heather has been so quick at responding, and any time we had to deal with difficult living situations in the flat, she went above and beyond to help us. Really great service and positive experience!
S Mills - HMO Tenant
A pleasure to deal with from start to finish. Cairn were proactive and attentive throughout the process
which was quick, easy, and stress free as a result. The support since the start of the tenancy continues
to be off the same high standard.
A Lindley - HMO Tenant
I have recently rented a flat with Cairn agency and I am so glad because they always replied to my emails quickly, keeping a fluid communication. Apart from that, the team is friendly and helpful. I could strongly recommend it.
Carla Q - Tenant
Very happy with the service I have received from Cairn and from my property manager. They has been polite and efficient with everything.
Alastair - Tenant
This is my second time letting with Cairn and I would highly recommend using them as your Letting Agency. The staff have always been extremely professional and helpful. We have never had a problem getting ahold of staff on the phone or via email. It is easy to report any issues through the online system and we found that they were resolved very quickly. Many thanks to the Cairn staff.
C Longman - Tenant
We sold our house through Cairn. David and his team of staff were nothing but professional, very good customer service phone calls, always keeping you in the loop of information and potential buyers. We were very impressed by the business role Cairn used to sell a property, from photos, videos and advertising.
We would not be happier and our property has SOLD. Highly recommend agent.
K Taylor - Overseas Investor
We have used Cairn Estate and Letting Agency to let our flat to students in Glasgow for the past few years and have been really pleased with the service they have provided. They are a friendly and efficient team, and guided us through the procedures when we became HMO landlords for the first time in Scotland. Whenever issues have arisen, they have been in touch straight away with suggestions and advice on how to solve problems. We have now sold our flat through the agency, and again, they were really helpful in making this happen smoothly. I would recommend Cairn's to anyone considering renting their flat through an agent.
Rachel - Landlord
We've been with Cairn for a year now and have been very happy with the service we've received, so we're definitely staying on in our property for next year! Our property manager has been so helpful, quick to respond and has such a kind manner - she's an absolute star!
I Schlegel - Tenant
Fantastic service! Cairn were accommodating, proactive and very helpful throughout the entire process. Communication was absolutely fantastic -- I felt supported, and that I was definitely in good hands. Very professional.
D Fiakas - Tenant
Just secured our place through Cairn and I'm extremely happy with the service. The person dealing with our enquiry and application was communicative the entire time and kept us updated with any information. 10/10 would 100% recommend.
D Williamson - Tenant
I would recommend Cairn to any students who are looking for a place to stay in Glasgow during their time at university/college! They have been so accommodating and understanding, as a lot of the time students come with little experience in residential letting! They have been so quick at responding, and any time we had to deal with difficult living situations in the flat, they went above and beyond to help us. Really great service and positive experience!
S Mills - Tenant
I have been working with Cairn letting for over 3 years now and love them, they take care of all aspects of letting making life a lot easier. Communications is fantastic! discussing pricing, tenants, maintenance and even just to bounce some ideas of.
R Logan - Landlord
We are tenants. We just had a broken boiler issue (winter nightmare) sorted in the smoothest and most effective way possible. Cairn Lettings team was really present and helpful. They even provided us with a replacement heater. Great service!
A Vallatos - Tenant
I work for a property investment company in Edinburgh and have worked with several letting agents across Scotland, Cairn have managed our portfolio for the last 18 months and have been great. Void properties are re-let quickly and never had a "problem tenant" repairs and maintenance are dealt with quickly and always get 2/3 prices which is comforting knowing Cairn have a good maintenance procedures in place.
Highly recommend if you are looking for a proactive letting agent.
C Wallace - Investor
As a property investor, I have worked with three letting agents in Scotland for the past 4 years. Cairn provides the best services. Not only the team is very knowledgeable, they really care about their customers. They always find the best solution for me. I highly recommend Cairn to investors and landlords who are looking for someone to manage their properties in Glasgow.
V. You - HMO Landlord
Really satisfied with Cairn's property management service. Easy to communicate with and very organised. One of my properties has encountered some issues recently and require communication and liaison with various parties which was handled well and solved the issue for me. Very responsive – emails were answered promptly and always kept me updated of the progress. I would recommend without reservation.