Meet the Team ( Gemma Waters – Compliance & Legislation Manager )

Describe your role in one sentence at Cairn?

I am responsible for ensuring our office, staff and clients meet the ever changing compliance and legislation within the letting industry. I also support both branches to ensure that our offices operate efficiently and implement procedures and systems to allow staff professional growth and development.

What is your proudest business achievement?

Obtaining my ARLA and CIH qualifications

How has your industry changed in the last decade?

The property industry has changed massively over the last decade. For lettings, the most notable change was the introduction of the PRT which removed the old SAT style of lease agreement and placed more restrictions on landlords. Landlords are still feeling the aftermath of the pandemic with changes to evictions, and more recent changes in legislation to rent increases.

What’s a typical day for you?

A typical day would involve checking the Scottish Association of Landlords and ARLA websites for changes to legislation, undertaking staff training, procedural updates, implementing new systems and acting as a general support to all members of staff.

Give us an interesting fact about yourself?

I am very passionate about animals and have volunteered for several animal charities over the years including the SSPCA.

What advice would you give your 18 year old self?

You get what you work for. Keep working hard, stay focused and most importantly have fun doing it!  

Who are your hero’s inside and outside of business?

My personal hero is my gran who is the kindest, strong, and most loving women I have ever met. In business, I admire those who go over and above, have a strong work ethic and who take pride in what they do.

What qualities do you most admire in others?

I admire people who are selfless, honest, hard working and loyal.

How do you unwind out of work?

Family time, family time and more family time!

Favourite book/CD/DVD?

‘All I see is you’ is my favourite book (at the moment). Tennessee Whiskey for my song and Pulp Fiction / The First Wives Club for my movie (depending on my mood!).

Where is your favourite place in Scotland?

Rothesay, this was a great favourite for family holidays when I was little and holds a lot of precious memories for me.