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News, Landlords, Legislation, Letting, Maintenance
LANDLORDS USING YOUR OWN CONTRACTORS COULD BE COSTING YOU MORE THAN YOU THINK!
Landlords: Using Your Own Contractors Could Be Costing You More Than You Think At Cairn Letting, we’re seeing a troubling trend: more landlords are opting to use their own contractors for compliance-related work. While it’s understandable to stick with familiar tradespeople, this decision is increasingly leading to serious issues—with potentially costly consequences. We’ve encountered numerous cases where certificates and documentation provided by non-approved contractors have been incomplete, inaccurate, or entirely missing. These failures aren’t minor—they’re legal liabilities. In some instances, certificates have lacked essential information like the full property address, contractor registration numbers, or even mandatory retest dates, rendering them invalid. The most common issue? Landlords using unqualified contractors. Gas engineers must be Gas Safe registered. Electricians must be NICEIC or SELECT registered. Anything less puts you at risk of non-compliance. This isn’t just a paperwork problem. It means added administrative work for our team as we chase missing documentation or arrange for certified professionals to redo the job—delaying your lettings and potentially exposing you to legal risk. As a landlord, you’re required by law to ensure your property meets safety standards. Using unqualified contractors could jeopardise your status as a fit and proper landlord. At Cairn Letting, we work exclusively with a trusted panel of pre-approved, fully compliant contractors. Our partners understand the exacting standards of private rented sector regulations. Every job is completed to the highest standard, and documentation is supplied promptly and correctly. Avoid the delays, avoid the hassle, and most importantly, avoid the risk. For all compliance checks, inspections, and remedial works, trust Cairn Letting’s approved contractor network to keep your property—and your reputation—secure. For more information – enquiries@cairnletting.com or call 0141 270 7878 or 0131 622 6215 www.cairnestateagency.com
News, Glasgow, Landlords, Letting, Property Management, Switching Letting Agents, testimonial
“Teamwork and Dedication” – A personal recommendation by Scotland’s Former Rugby Captain, Andy Nicol
Our CEO David Rowand met up with Andy Nicol, here is what he had to say.. “As a former Scottish rugby captain, I understand the importance of teamwork and dedication! Recently, my daughter was seeking a rental flat in Glasgow, and I turned to recommended Cairn Letting & Estate Agency for assistance. David and his team provided exceptional service throughout the entire process. They took the time to understand my daughter’s specific needs and preferences, ensuring that the properties they presented were a perfect fit. The professionalism and efficiency displayed by Cairn’s team made the search for a rental flat seamless and stress-free. Their commitment to excellence is truly commendable. I would definitely recommend Cairn Letting & Estate Agency”. Thank you for your kind words and thoughtful review we truly appreciate you taking the time to share your positive experience with us. It was a pleasure working with yourself and your daughter to find the perfect rental property for her. We look forward to assisting you again in the future.
News
New Year, New Letting Strategy – How to Increase Your Rental Yield in 2025
New Year, New Letting Strategy – How to Increase Your Rental Yield in 2025 A new year brings new opportunities, and for landlords, 2025 is the perfect time to evaluate and enhance your letting strategy. Whether it’s through smart upgrades, tenant retention strategies, or switching to a more proactive letting agent, increasing your rental yield has never been more achievable. Upgrade Your Property Small, targeted improvements can significantly boost your rental income. Here’s where to start: ● Energy Efficiency Upgrades: Properties with high EPC ratings are more attractive to tenants and may allow for premium rental rates. Consider installing insulation, energy-efficient lighting, or upgrading your boiler. ● Modern Amenities: Adding features like built-in storage, smart home systems, or modern kitchen appliances can make your property stand out in a competitive market. Retain Quality Tenants Tenant turnover can be costly. Retaining reliable tenants ensures steady income and reduces void periods: ● Regular Communication – Build a good rapport with your tenants by addressing concerns promptly and maintaining open lines of communication. ● Incentives for Long-Term Tenancy – Offering incentives, such as minor upgrades or discounts for longer leases, can encourage tenants to stay. Review Your Letting Agent Your choice of letting agent can make or break your rental strategy. If your current agent isn’t delivering results, it might be time to switch: ● Why Switch Agents in 2025? A proactive agent can help you market your property better, attract quality tenants, and manage maintenance efficiently. ● What to Look For – Choose an agent with local expertise, transparent fees, and a track record of boosting landlords’ rental yields. Cairn Estate & Letting Agency specialises in helping landlords achieve their property goals. Our team provides tailored strategies and dedicated support to maximise rental returns. Explore New Investment Opportunities Expanding your property portfolio or diversifying your investments can increase your overall rental income. Partner with an agent who understands the market to identify high-yield opportunities. FAQs – Improving Rental Yield Q: How much can small upgrades impact rental income? A: Even minor upgrades, like a fresh coat of paint or modern lighting, can increase rental income by 5-10%. Larger upgrades, like adding an extra bathroom, may yield even higher returns. Q: How do I know if my letting agent is underperforming? A: Look for signs such as long void periods, lack of communication, and poor tenant quality. These may indicate it’s time for a change. Q: Can rental yield improvements offset rising landlord costs? A: Absolutely. By optimising your property and tenant experience, you can increase income and mitigate the impact of rising costs. Start the new year with a letting strategy that works for you. At Cairn, we’re committed to helping landlords achieve their rental income goals with expert advice and hands-on support. Thinking of switching letting agents or boosting your rental yield? Contact Cairn Estate & Letting Agency today to get started.
News
Cairn Celebrates 25 Years – A Look Back at Our Journey
Cairn Celebrates 25 Years: A Look Back at Our Journey This year, Cairn Letting and Estate Agency proudly celebrates 25 years of serving homeowners, landlords, tenants, and investors. Since opening our doors in 2000, we’ve grown from a small operation into one of Scotland’s trusted names in property management, with offices in both Glasgow and Edinburgh. Join us as we reflect on our journey, the milestones we’ve achieved, and the values that have guided us along the way. The Early Days Cairn’s story began with a simple mission – to deliver exceptional property services tailored to the unique needs of our clients. From the start, our focus was on helping local homeowners and landlords navigate the complexities of property management. This commitment to personalised service quickly set us apart in the market. Operating initially with just two staff members, Cairn’s journey was rooted in building trust and offering bespoke solutions for clients. Even in those early years, our dedication to customer satisfaction laid the foundation for the long-term relationships we continue to foster today. Our Growth and Achievements Over the past 25 years, Cairn has reached several key milestones, each contributing to our reputation as a property investment hub in Scotland. Expanded Services Cairn offers a wide range of services, including letting, estate agency, HMO services, Airbnb management, licensing, and property development consultancy. This expansion reflects our adaptability and dedication to meeting client needs in a constantly evolving market. Trusted by Landlords and Tenants We’ve built a reputation for reliability, professionalism, and exceptional customer service, allowing us to maintain long-standing relationships with clients – some of whom have been with us since day one. Factors Direct In 2023, Cairn established Factors Direct, a new venture born from client demand for high-quality factoring services. This initiative highlights our ability to innovate and expand while maintaining the personal touch our clients value. People First At Cairn and Factors Direct, our people are our greatest asset. From a starting team of two, we now employ 23 dedicated staff members, each committed to delivering exceptional service. Our team’s expertise and passion are at the core of everything we do. Local Expertise and Sustainability With offices in Glasgow and Edinburgh, we bring a deep understanding of the Scottish property market. By integrating modern technologies, such as online property management tools, and adopting sustainable practices, we’ve ensured our services remain innovative and eco-friendly Success Stories Our proudest achievements lie in the success stories of our clients. Whether transforming an underperforming property into a high-yield investment or guiding a first-time buyer to their dream home, we’ve been privileged to play a part in countless life-changing moments. For landlords and investors, Cairn’s tailored approach has maximised returns while minimising stress. For tenants, our attention to detail ensures a smooth and comfortable renting experience. Looking Ahead As we celebrate this milestone, Cairn is focused on the future. We aim to solidify our position as Scotland’s leading property investment hub, recognised for our exceptional customer service rather than the size of our portfolio. Our ambition is to remain the best – not the biggest. In addition, Factors Direct is poised for growth, ensuring the same high standards of service that have defined Cairn for 25 years extend to the factoring industry. Thank You to Our Clients This celebration wouldn’t be possible without the trust and support of our clients. Your partnership has been the cornerstone of our success, and we’re excited to continue serving you for many years to come. From accidental landlords to seasoned property investors, our clients are as diverse as the services we offer. Each relationship reinforces our belief that exceptional service, driven by dedicated people, is the key to long-term success. Join Our Journey As Cairn reflects on 25 years of excellence, we invite you to be a part of our story. Whether you’re a landlord, tenant, or investor, our team is here to help you achieve your property goals. Contact Cairn Letting and Estate Agency today to discover how we can assist you on your journey
News, Careers, Glasgow, Meet The Team, Property Careers, Property Finance, Staff
Meet the Team – Gillian Docherty, Finance Assistant
Meet the Team – Gillian Docherty, Finance Assistant Describe your role in one sentence at Cairn? As Finance Assistant, I work alongside the Finance Manager and Finance Director, maintaining accurate tenant and landlord accounts, invoicing and payments. Helping with month end/quarter end and reconciliations. What’s the best thing about working at Cairn? The Team, everyone is so welcoming, enthusiastic, great to work with and extremely knowledgeable in their field. What is your proudest business achievement/moment? My proudest business moment would probably be achieving my AAT Level 3 Diploma in Accounting, I am keen to progress further and obtain the final Level 4. This was challenging to do whilst working full time with a young child but I did it. What is the best piece of business advice you have been given? Ask for help when needed, you’re not helping anyone by sitting unsure. Give us an interesting fact about yourself? I decided to join a charity Great Wall of China Trek myself in aid of Clic Seargent Cancer. This was daunting for me to do as I didn’t know anyone and travelled across to China myself but I have made friends for life and gained so much from this experience. What advice would you give your 18-year-old self? Stick in and focus, it will help you in years to come Who are your heroes inside or outside of business? Not anyone in particular, but someone who strives to do their best and haspassion in their life. What qualities do you most admire in others? Trust, honesty and a hard worker How do you unwind out of work? Binge watching tv series or spending time with my family and son Favourite book and film? Book: Schindler’s Ark by Thomas Keneally Film: The Labyrinth Where is your favourite place in Scotland? St. Andrews, I love the town’s atmosphere and sea air. The restaurants, bars and cafes along with quirky little gift shops are great too!
News, AirBNB, Careers, Landlords, Meet The Team, Property Careers, Staff
Meet the Team – Suzanne Hatley, Short Term Lets Manager
Meet the Team – Suzanne Hatley, Short Term Lets Manager My role as Short Term Let Manager consists of overseeing the day-to-day operations ensuring our guests have an enjoyable and memorable stay, maintaining our high standards along with maximising revenue. What’s the best thing about working at Cairn? The most rewarding aspect of working for Cairn BnB is the satisfaction of happy guests and the varied responsibilities my role brings. No two days are ever the same. What is your proudest business achievement/moment? Hearing how we have gone above and beyond for our guests in our reviews is a proud moment for both me and the Cairn BnB team who work hard to ensure all our guests receive our 5-star service. What is the best piece of business advice you have been given? Treat others as you would like to be treated in business and everyday life and learn from your mistakes. Give us an interesting fact about yourself? I am an avid snooker fan. Top of my bucket list would be tickets for The World Championship watching Ronnie O’Sullivan win another. What advice would you give your 18-year-old self? Listen to your mother and believe in yourself. Who are your heroes inside or outside of business? My hero has to be my mum, Lorraine. She is the most kind, compassionate, brave and selfless person I know. What qualities do you most admire in others? Honesty and Loyalty. How do you unwind out of work? My time outside of work is spent with my 9-year-old son Robbie and my 5-year-old daughter Lucie. Saturdays are busy with ballet, tap and swim club. Sundays we enjoy family walks with our Border Terrier Betsy and a cycle to our local café for Brunch. Favourite book and film? My all-time favourite book would be Memoirs of a Geisha. This is the book I read for my Higher English back in 1996 and it still sits on my bookshelf to this day. It is one of the few books I go back to as it is such a beautiful read. Where is your favourite place in Scotland? As a child I spent a lot of time during the holidays in St Andrews. Now my children and I spend as much time as we can in the East Neuk of Fife. The Beach Huts in Crail are a particular favourite.
News, Landlords, Letting, Meet The Team, Staff
Meet the Team – Carol Fraser Property Manager
Meet the Team – Carol Fraser Property Manager Describe your role in one sentence at Cairn? My role is to ensure that our tenants are safe and happy, and that our landlords feel their properties are being looked after. What’s the best thing about working at Cairn? The team are so friendly and helpful, and there’s a huge amount of experience to draw on. What is your proudest business achievement/moment? What comes to mind for me, is when I am able to give excellent customer service and help someone who is going through a difficult time. What is the best piece of business advice you have been given? Just focus on one thing at a time… Give us an interesting fact about yourself? I’m good at headstands. What advice would you give your 18-year-old self? To stop being a people pleaser. Who are your heroes inside or outside of business? I don’t really have a specific hero, but someone that comes to mind is an athlete, Tim Marovt who was paralysed and is now running marathons. I’m always inspired when people have a great attitude to overcoming adversity and it’s a good reminder to me to not complain! What qualities do you most admire in others? Honesty, Integrity and fairness. How do you unwind out of work? Training keeps me fit and strong, and I also enjoy hanging out with friends and going for brunch / cooking. Favourite book and film? I recently saw “A man called Otto” – get the tissues out! I don’t have one favourite book – The Time Travellers Wife, 1984 Where is your favourite place in Scotland? Sandwood Bay (so far) – Absolutely stunning
News, Careers, General, Meet The Team, Property Managers, Recruitment, Staff
Meet the Team – Abby Pearson – Property Manager Edinburgh
Meet the Team – Abby Pearson – Property Manager Edinburgh Describe your role in one sentence at Cairn? As a Property Manager within our Portobello branch, I am the main point of contact for our landlords and tenants within the Edinburgh and Lothians, my role is to ensure both landlords and tenants have a smooth tenancy, prioritising and responding to their requirements, no two days are the same which I love. What’s the best thing about working at Cairn? Working with a team who have been so welcoming and supportive. It really is like one big family working for Cairn. What is your proudest business achievement/moment? My proudest business achievement was gaining my business apprenticeship qualification at my previous employment. I am sure there will be more proud moments to come! What is the best piece of business advice you have been given? Listen more than you talk. It’s amazing what you can learn when you truly listen to those around you. Give us an interesting fact about yourself? Before Covid hit, I was a keen gymnast from the age of 5 years old! I later went on to achieve my coaching qualifications. What advice would you give your 18-year-old self? Be kinder to yourself—you’re your own worst critic. Who are your heroes inside or outside of business? Outside of business my heroes are my parents. They have worked so hard to get to where they are today, and I really admire that. They also give quite good advice and I do learn a lot from them (although I never like to let them know I think that!) What qualities do you most admire in others? Kindness, honesty, loyalty and integrity. How do you unwind out of work? Outside of work, I love spending time with friends and family as well as taking my dog Hugo on walks by the beach. Favourite book and film? My favourite book has to be ‘One Day’ by David Nicholls, I was influenced to read the book after watching the Netflix series and it definitely lived up to expectations! My favourite movie is ‘Christmas in Wonderland’ I am a sucker for a Christmas movie, and it was one me and my granny would watch every weekend without fail! Where is your favourite place in Scotland? Anstruther. I spent lots of time there when I was growing up with family. The fish and chip shop is always a plus too!
News, Careers, Meet The Team, Property Careers, Property Managers, Staff
Meet The Team – Claudia Fata
Meet The Team – Claudia Fata Describe your role in one sentence at Cairn? – Property Manager, I am responsible for ensuring both my landlords and tenants have a smooth tenancy, my properties are all over Glasgow. What’s the best thing about working at Cairn? – New Challenges everyday and that involve you getting creative with your problem solving. What is your proudest business achievement/moment? – Becoming a certified Letting Agent. What is the best piece of business advice you have been given? – Work hard and you might get everything you want, work harder and you will. Give us an interesting fact about yourself? – I am a native New Zealander and Pacific Islander, specifically Māori, Niuean. What advice would you give your 18-year-old self? – Buy loads of winter clothes because you’ll be moving to Scotland in a years’ time. Who are your heroes inside or outside of business? – My personal hero is my mum, she’s very hardworking and helped me get to where I am today. What qualities do you most admire in others? – A hard working work ethic and team player. How do you unwind out of work? – Put my headphones on and dance and sing my heart out to 90s music. Favourite book and film? – Favourite book is where the crawdads sing. Where is your favourite place in Scotland? – Glencoe, stunning mountain range and my first time seeing snow.
