To contact our teams please use the following e-mails;

 

Letting Only
Glasgow

Enquiries@cairnletting.com

Edinburgh

Enquiries@cairn-edinburgh.comAll landlords and tenants. PM’s will be on same e-mails.

Sales Only

Enquiries@cairnestateagency.comFor all vendors, lawyers, surveyors and Investors

accounts@cairnestateagency.comFor all payment and accounts queries.

IMPORTANT MESSAGE – COVID-19

The team at Cairn hopes that all clients are keeping safe and well during these difficult times.

Cairn continue to limit the number of staff working in our office and so the majority are working remotely from home to help reduce the spread of the virus. Please be rest assured, we are still delivering our high level of service that we have taken pride in over the last 20 years. In order for us to efficiently respond to your enquiries please see information below.

IMPORTANT

Phones
Please only phone our office in cases of high importance to ensure that all urgent issues are attended to. Our out of hours numbers are listed below.

Viewings
For any letting or sales enquiries relating to properties on the market we ask that you please enquire through our website by clicking ’Arrange a viewing’ from the property screen.

Our staff will then come back to you via email with the qualification process for viewings as we need to ensure we are taking the upmost care before any appointments are arranged. Please note, viewings cannot be arranged over the phone.

Maintenance
Please only call the office if your maintenance issue is urgent. Otherwise please report this via our website by clicking on ‘Tenants’ and then by selecting ‘Report a Repair’ from the drop down menu at the top of our website.

Our approved contractors are still able to conduct the majority of repairs, however due to the virus there may be some delays on routine maintenance as all emergency and essential maintenance is currently being prioritised. All contractors are following strict government guidelines with regards to PPE equipment and health and safety procedures. Our out of hours numbers are detailed below.

Finance
We understand that this has been a financially difficult time for all, therefore we ask anyone that is currently experiencing any issues to please contact our accounts department;

Accounts: accounts@cairnestateagency.com

A member of our team will be happy to discuss your options and offer advice where possible.

General
If you have any general enquires for letting or sales, please do not hesitate to contact us on:

Letting: enquiries@cairnletting.com – landlord and tenants
HMO (Students): hmoteam@cairnletting.com
Sales: Enquiries@cairnestateagency.com – vendors, lawyers, surveyors and investors
Edinburgh: enquiries@cairn-edinburgh.com

Solicitors wishing to offer for properties email enquiries@cairnestateagency.com

** IMPORTANT NOTE **

We kindly ask all clients to only arrange appointments / report maintenance issues with our office if they are currently showing NO signs of Coronavirus. If you have made an appointment and are showing any symptoms, please notify our office immediately to cancel this appointment / maintenance job to ensure the safety of all parties involved are met.

Our Out of Hours Emergency Numbers

Please call;

For Glasgow (Gas, plumbing etc ) 0141 840 4706 (does NOT include locksmith)

For Glasgow Lock Emergencies 0141 221 0711

For Lorne Street, Duke Street and Duke Wynd (Gas, plumbing etc ) 0141 643 3744 (includes Locksmith)

For Dundee (Gas, plumbing etc ) 07872428243 (includes Locksmith)

For Edinburgh & Dunfermline (Gas, plumbing etc ) 0131 555 4771 (includes locksmith)

If you are a tenant and are worried about the current situation you should follow our guidelines below. We will work with both Landlords and tenants in these difficult times.

https://scottishlandlords.com/news-and-campaigns/news/covid-19-update

The health and wellbeing of our clients and team remains the utmost priority and we thank you for your cooperation during these challenging times. We hope that you and your loved ones stay safe and well during this difficult time.