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Careers, Edinburgh, Letting, Meet The Team, Property Managers, Staff
Meet the team – Nicola Ainslie – Business Development Branch Manager – Edinburgh
Describe your role in one sentence at Cairn? As the Business Development and Edinburgh Branch Manager at Cairn, I oversee operations, drive growth, and build strong relationships to ensure the success of our letting and management services. What’s the best thing about working at Cairn? The people! From day one, I felt like I had been here for years—a credit to the team’s warm welcome and the company culture that makes coming to work so enjoyable. What is your proudest business achievement/moment? With 27 years in the property industry, I’ve had many proud moments, but stepping into my role at Cairn and feeling like part of the team so quickly is a big one. It’s a testament to finding the right fit in both culture and career. What is the best piece of business advice you have been given? You don’t know it all—listen to those around you, especially those with knowledge and experience. Give us an interesting fact about yourself? I’m a dedicated football mum, and no matter how many games I watch, I’ll never get tired of standing on the sidelines cheering my kids on. What advice would you give your 18-year-old self? You don’t know everything—listen to others, especially your mum! Who are your heroes inside or outside of business? My mum—she always gave great advice (even when I didn’t listen). What qualities do you most admire in others? A positive attitude can be contagious, uplifting and create an environment where innovation thrives. A willingness to learn, improve, and embrace new challenges is essential for long-term success. How do you unwind out of work? Watching my kids play football, spending time with family, and enjoying the friendly football rivalry at home as I support a different club to my husband and kids. Favourite book and film? Even after all these years, Dirty Dancing is still my go-to movie. Where is your favourite place in Scotland? Any football pitch where my kids are playing—that’s where I’m happiest!
News
New Year, New Letting Strategy – How to Increase Your Rental Yield in 2025
New Year, New Letting Strategy – How to Increase Your Rental Yield in 2025 A new year brings new opportunities, and for landlords, 2025 is the perfect time to evaluate and enhance your letting strategy. Whether it’s through smart upgrades, tenant retention strategies, or switching to a more proactive letting agent, increasing your rental yield has never been more achievable. Upgrade Your Property Small, targeted improvements can significantly boost your rental income. Here’s where to start: ● Energy Efficiency Upgrades: Properties with high EPC ratings are more attractive to tenants and may allow for premium rental rates. Consider installing insulation, energy-efficient lighting, or upgrading your boiler. ● Modern Amenities: Adding features like built-in storage, smart home systems, or modern kitchen appliances can make your property stand out in a competitive market. Retain Quality Tenants Tenant turnover can be costly. Retaining reliable tenants ensures steady income and reduces void periods: ● Regular Communication – Build a good rapport with your tenants by addressing concerns promptly and maintaining open lines of communication. ● Incentives for Long-Term Tenancy – Offering incentives, such as minor upgrades or discounts for longer leases, can encourage tenants to stay. Review Your Letting Agent Your choice of letting agent can make or break your rental strategy. If your current agent isn’t delivering results, it might be time to switch: ● Why Switch Agents in 2025? A proactive agent can help you market your property better, attract quality tenants, and manage maintenance efficiently. ● What to Look For – Choose an agent with local expertise, transparent fees, and a track record of boosting landlords’ rental yields. Cairn Estate & Letting Agency specialises in helping landlords achieve their property goals. Our team provides tailored strategies and dedicated support to maximise rental returns. Explore New Investment Opportunities Expanding your property portfolio or diversifying your investments can increase your overall rental income. Partner with an agent who understands the market to identify high-yield opportunities. FAQs – Improving Rental Yield Q: How much can small upgrades impact rental income? A: Even minor upgrades, like a fresh coat of paint or modern lighting, can increase rental income by 5-10%. Larger upgrades, like adding an extra bathroom, may yield even higher returns. Q: How do I know if my letting agent is underperforming? A: Look for signs such as long void periods, lack of communication, and poor tenant quality. These may indicate it’s time for a change. Q: Can rental yield improvements offset rising landlord costs? A: Absolutely. By optimising your property and tenant experience, you can increase income and mitigate the impact of rising costs. Start the new year with a letting strategy that works for you. At Cairn, we’re committed to helping landlords achieve their rental income goals with expert advice and hands-on support. Thinking of switching letting agents or boosting your rental yield? Contact Cairn Estate & Letting Agency today to get started.
News
Cairn Celebrates 25 Years – A Look Back at Our Journey
Cairn Celebrates 25 Years: A Look Back at Our Journey This year, Cairn Letting and Estate Agency proudly celebrates 25 years of serving homeowners, landlords, tenants, and investors. Since opening our doors in 2000, we’ve grown from a small operation into one of Scotland’s trusted names in property management, with offices in both Glasgow and Edinburgh. Join us as we reflect on our journey, the milestones we’ve achieved, and the values that have guided us along the way. The Early Days Cairn’s story began with a simple mission – to deliver exceptional property services tailored to the unique needs of our clients. From the start, our focus was on helping local homeowners and landlords navigate the complexities of property management. This commitment to personalised service quickly set us apart in the market. Operating initially with just two staff members, Cairn’s journey was rooted in building trust and offering bespoke solutions for clients. Even in those early years, our dedication to customer satisfaction laid the foundation for the long-term relationships we continue to foster today. Our Growth and Achievements Over the past 25 years, Cairn has reached several key milestones, each contributing to our reputation as a property investment hub in Scotland. Expanded Services Cairn offers a wide range of services, including letting, estate agency, HMO services, Airbnb management, licensing, and property development consultancy. This expansion reflects our adaptability and dedication to meeting client needs in a constantly evolving market. Trusted by Landlords and Tenants We’ve built a reputation for reliability, professionalism, and exceptional customer service, allowing us to maintain long-standing relationships with clients – some of whom have been with us since day one. Factors Direct In 2023, Cairn established Factors Direct, a new venture born from client demand for high-quality factoring services. This initiative highlights our ability to innovate and expand while maintaining the personal touch our clients value. People First At Cairn and Factors Direct, our people are our greatest asset. From a starting team of two, we now employ 23 dedicated staff members, each committed to delivering exceptional service. Our team’s expertise and passion are at the core of everything we do. Local Expertise and Sustainability With offices in Glasgow and Edinburgh, we bring a deep understanding of the Scottish property market. By integrating modern technologies, such as online property management tools, and adopting sustainable practices, we’ve ensured our services remain innovative and eco-friendly Success Stories Our proudest achievements lie in the success stories of our clients. Whether transforming an underperforming property into a high-yield investment or guiding a first-time buyer to their dream home, we’ve been privileged to play a part in countless life-changing moments. For landlords and investors, Cairn’s tailored approach has maximised returns while minimising stress. For tenants, our attention to detail ensures a smooth and comfortable renting experience. Looking Ahead As we celebrate this milestone, Cairn is focused on the future. We aim to solidify our position as Scotland’s leading property investment hub, recognised for our exceptional customer service rather than the size of our portfolio. Our ambition is to remain the best – not the biggest. In addition, Factors Direct is poised for growth, ensuring the same high standards of service that have defined Cairn for 25 years extend to the factoring industry. Thank You to Our Clients This celebration wouldn’t be possible without the trust and support of our clients. Your partnership has been the cornerstone of our success, and we’re excited to continue serving you for many years to come. From accidental landlords to seasoned property investors, our clients are as diverse as the services we offer. Each relationship reinforces our belief that exceptional service, driven by dedicated people, is the key to long-term success. Join Our Journey As Cairn reflects on 25 years of excellence, we invite you to be a part of our story. Whether you’re a landlord, tenant, or investor, our team is here to help you achieve your property goals. Contact Cairn Letting and Estate Agency today to discover how we can assist you on your journey
General, HMO licensing, HMO Properties, Landlords, Property Management
T’is the HMO Season
T’is the *HMO* season… Whilst it may be the Festive Season, our HMO elves are already looking ahead to next year and have been hard at work identifying areas of potential growth/new marketing strategies etc. The Scottish HMO letting market is holding steady, with rent values expected to remain at similar levels in the near […]
Careers, Glasgow, Meet The Team, News, Property Careers, Property Finance, Staff
Meet the Team – Gillian Docherty, Finance Assistant
Describe your role in one sentence at Cairn? As Finance Assistant, I work alongside the Finance Manager and Finance Director, maintaining accurate tenant and landlord accounts, invoicing and payments. Helping with month end/quarter end and reconciliations. What’s the best thing about working at Cairn? The Team, everyone is so welcoming, enthusiastic, great to work with […]
AirBNB, Careers, Landlords, Meet The Team, News, Property Careers, Staff
Meet the Team – Suzanne Hatley, Short Term Lets Manager
My role as Short Term Let Manager consists of overseeing the day-to-day operations ensuring our guests have an enjoyable and memorable stay, maintaining our high standards along with maximising revenue. What’s the best thing about working at Cairn? The most rewarding aspect of working for Cairn BnB is the satisfaction of happy guests and the varied responsibilities my role brings. No two days are ever the same. What is your proudest business achievement/moment? Hearing how we have gone above and beyond for our guests in our reviews is a proud moment for both me and the Cairn BnB team who work hard to ensure all our guests receive our 5-star service. What is the best piece of business advice you have been given? Treat others as you would like to be treated in business and everyday life and learn from your mistakes. Give us an interesting fact about yourself? I am an avid snooker fan. Top of my bucket list would be tickets for The World Championship watching Ronnie O’Sullivan win another. What advice would you give your 18-year-old self? Listen to your mother and believe in yourself. Who are your heroes inside or outside of business? My hero has to be my mum, Lorraine. She is the most kind, compassionate, brave and selfless person I know. What qualities do you most admire in others? Honesty and Loyalty. How do you unwind out of work? My time outside of work is spent with my 9-year-old son Robbie and my 5-year-old daughter Lucie. Saturdays are busy with ballet, tap and swim club. Sundays we enjoy family walks with our Border Terrier Betsy and a cycle to our local café for Brunch. Favourite book and film? My all-time favourite book would be Memoirs of a Geisha. This is the book I read for my Higher English back in 1996 and it still sits on my bookshelf to this day. It is one of the few books I go back to as it is such a beautiful read. Where is your favourite place in Scotland? As a child I spent a lot of time during the holidays in St Andrews. Now my children and I spend as much time as we can in the East Neuk of Fife. The Beach Huts in Crail are a particular favourite.
Hints & Tips
Going Home for Christmas? Essential Safety Tips
Going Home for Christmas? Essential Safety Tips The festive season is a time for joy, family gatherings, and well-deserved breaks. However, if you’re planning to leave your property unattended during the holidays, it’s crucial to ensure it’s secure and winter-ready. Here are some essential tips to keep your home safe while you’re away. Secure All Entry Points Before departing, double-check that all doors and windows are locked. Consider installing deadbolts or security bars for added protection. Modern smart locks can provide remote access and monitoring, offering peace of mind. Install a Security System A comprehensive security system, including alarms and cameras, can deter potential intruders. Many systems allow remote monitoring via smartphones, enabling you to keep an eye on your property from anywhere. Use Timers for Lights Set timers for indoor and outdoor lights to create the illusion of occupancy. Smart lighting systems can be programmed to mimic your usual routines, further enhancing security. Inform a Trusted Neighbour Let a trusted neighbour know about your travel plans. They can collect mail, check on the property, and alert you to any suspicious activity. Alternatively, consider hiring a professional property management service to oversee your home during your absence. Winter-Proof Your Home ● Heating: Set your thermostat to a minimum temperature to prevent pipes from freezing. Smart thermostats can be controlled remotely, allowing adjustments as needed. ● Pipes: Insulate exposed pipes and consider shutting off the water supply to prevent potential leaks. ● Gutters: Ensure gutters are clear of debris to prevent ice dams and water damage. Avoid Social Media Announcements Refrain from posting your travel plans on social media platforms. Public announcements can inadvertently alert potential burglars to your absence. Unplug Non-Essential Appliances Disconnect appliances like TVs, computers, and kitchen gadgets to prevent potential electrical fires and save on energy costs. Arrange for Mail and Deliveries A build-up of mail or packages is a clear sign of an unoccupied home. Pause mail delivery or have a neighbour collect it. For packages, consider using pickup lockers or scheduling deliveries for when you’re home. Check Insurance Policies Review your home insurance policy to ensure it covers unoccupied periods. Some policies have specific requirements for vacant homes, especially during winter months. Conduct a Final Walkthrough Before leaving, perform a final walkthrough to check for any potential hazards, ensure all windows and doors are locked, and confirm that security systems are activated. By taking these precautions, you can enjoy your holiday knowing your property is secure and well-maintained. If you’re looking for professional assistance in managing your property during extended absences, Cairn Estate & Letting Agency offers comprehensive property management services tailored to your needs.
Switching Letting Agents
Switching Letting Agents: Why Winter is the Ideal Time
Switching Letting Agents: Why Winter is the Ideal Time As a landlord, ensuring your property is managed effectively is paramount. If you’ve been considering switching letting agents, winter presents an opportune time to make the transition. Here’s why and how to choose the right agent for your property. Why Switch Letting Agents in Winter? 1. Preparation for Peak Rental Season The spring and summer months often see a surge in rental demand. By switching agents in winter, you allow the new agent ample time to familiarise themselves with your property, implement marketing strategies, and attract quality tenants ahead of the busy season. 2. Addressing Existing Issues If you’ve experienced challenges with your current agent—be it poor communication, high vacancy rates, or maintenance delays—winter provides a quieter period to address these issues without the pressure of peak rental activity. 3. Enhanced Property Maintenance Winter is an ideal time to conduct thorough property inspections and address maintenance concerns. A proactive letting agent will ensure your property is in top condition, ready to attract tenants when demand increases. Tips for Choosing the Right Letting Agent 1. Research and Reviews Look for agents with positive reviews and testimonials. A reputable agent will have a track record of satisfied clients and successful property management. 2. Services Offered Ensure the agent offers comprehensive services, including marketing, tenant vetting, rent collection, and maintenance coordination. For instance, Cairn Estate & Letting Agency provides a full suite of property management services tailored to landlords’ needs. 3. Local Market Knowledge An agent with in-depth knowledge of the local market can provide valuable insights into rental values, tenant preferences, and market trends. 4. Transparent Fees Understand the fee structure and ensure there are no hidden costs. A trustworthy agent will provide clear information about their charges. 5. Communication Effective communication is crucial. Choose an agent who is responsive, keeps you informed, and is proactive in addressing concerns. Steps to Switch Letting Agents 1. Review Your Current Agreement Check the terms of your existing contract for notice periods and any termination clauses. 2. Serve Notice Provide written notice to your current agent, adhering to the required notice period. 3. No need to Collect Documentation One of the advantages in switching to Cairn Estate and Letting is that we make the process as smooth as possible, our experienced team handle the switch for you. From liaising with your current agent to communicating with your tenant(s), we take care of every last detail, including: The acquisition of a detailed handover from your current agent. This will include information related to rent arrears, payment plans, planned maintenance, and outstanding tenant requests; The transfer and recording of the latest safety certificates; The transfer of all keys, up-to-date inventory, and the current lease agreement (if applicable); And the provision of a new point of contact and updated bank details for rent payments to your tenant(s). 4. Inform Your Tenants Communicate the change to your tenants, providing them with the new agent’s contact details and any changes in procedures. FAQs: Switching Letting Agents Q: Can I switch letting agents mid-tenancy? A: Yes, you can switch agents during a tenancy. Ensure a smooth transition by coordinating with both agents and informing your tenants promptly. Q: Will switching agents disrupt my tenants? A: With proper communication and planning, the transition can be seamless, causing minimal disruption to your tenants. Q: Are there costs involved in switching agents? A: Some agents may charge exit fees. Review your current contract and discuss any potential costs with your new agent. Making the switch to a proactive and efficient letting agent can significantly enhance your property management experience. If you’re considering a change, Cairn Estate & Letting Agency is here to help. Our experienced team ensures seamless transitions and exceptional service for landlords. Contact Cairn Estate & Letting Agency today to discuss how we can simplify your property management journey this winter.
Landlords, Letting, Meet The Team, News, Staff
Meet the Team – Carol Fraser Property Manager
Describe your role in one sentence at Cairn? My role is to ensure that our tenants are safe and happy, and that our landlords feel their properties are being looked after. What’s the best thing about working at Cairn? The team are so friendly and helpful, and there’s a huge amount of experience to draw […]
